Shipping & care

The short answers. If yours isn't here, just ask.

Shipping

When does it ship?: Ready-made pieces go out within 3–5 business days. Custom work ships when it's finished — usually two to three weeks.
How does it get here?: USPS Ground Advantage with tracking, usually 2–5 days once it's out the door. $6 flat, free over $100.
Do you ship outside the US?: Not yet — checkout only accepts US addresses, so an order from abroad won't go through. Email me at divinewirejewelryusa@gmail.com with the piece and the country and I'll work out the postage by hand. I'd rather quote you honestly than have you hit a wall halfway through checkout.

Returns & repairs

Can I return it?: Yes, if it's unworn. Email me within 14 days of the day it's delivered and I'll confirm where to send it. Unworn means it hasn't been out of the house — no scratches, no bent wire, back in the pouch it came in. Custom pieces and wraps of a stone you sent me are final.
Who pays return postage?: You do, and please send it tracked — until it lands it's still your piece. Once it's here and it checks out I refund the price of the piece; the $6 shipping stays put. Returns go to RETURNS_ADDRESS_PLACEHOLDER.
It broke — now what?: Send me a photo first. If it's a fault in my wrapping — a bail that pulled through, a wrap that worked loose — I'll repair it free for 12 months from the delivery date. You cover postage to me, I cover it coming home. Past that, or if it got dropped, snagged or shut in a car door, email me anyway: I'll still fix it, I'll just quote you first.
Will the plating wear off?: Eventually, yes. Plating is a thin skin of silver-tone or gold-tone metal over a base metal, not solid silver or gold, and it thins wherever a piece rubs — the back of a chain, the inside of a band, the bail. That's a finish doing what finishes do, so it isn't a fault I can repair away. Keeping it dry buys you years.
Wrong ring size?: The rings in the shop are adjustable — ease the band open or closed a little at a time. If it still won't sit right, email me inside the 14 days and send it back. I'll re-wrap it to fit, no charge for the work; you just cover postage to me.

Taking care of it

Can I shower in it?: Better not — plated wire wears faster when it's wet, and brass and copper spot. Last thing on, first thing off.
It's turning dark: That'll be brass or copper, tarnishing the way they both do. A polish cloth brings it back. Go gentle on plated pieces though — hard polishing takes the plating with it.
Storing it: Flat and dry, in the pouch it came in. Don't let chains tangle.